H&R Block
Reviews read through Jul 25, 2026 · Scored Aug 28, 2026 · 127 reviews read
Best for: Individual tax preparation, knowledgeable staff
H&R Block in Forney garners mixed feedback, with several reviewers praising the knowledge and friendliness of their tax preparers, which fosters confidence in tax filing. However, complaints about service delays and unprofessional interactions among staff create a notable trade-off. For clients seeking thorough assistance and guidance, this location could be beneficial, but potential issues with communication should be prepared for.
What reviewers consistently mention
Several reviewers highlight the competency and friendliness of tax preparers, particularly mentioning Ashiram Kavuma, Matthew Frank, and Shalina Thomas as notable staff members providing thorough assistance.
Reviewers frequently mention receiving clear explanations and guidance during the tax preparation process, which increases their understanding of their tax situation.
Watch out for
Multiple customers report poor communication and service delays, particularly when it comes to document handling and follow-up on tax filings, leading to frustration.
Several reviewers note unprofessional behavior from staff, including rude interactions and a lack of apology for long waits or service errors.
How the reviews break down
4.6★ average from 112 Google reviews
- 5★92 82%
- 4★11 10%
- 3★0 0%
- 2★1 1%
- 1★8 7%
8% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.
Services offered by H&R Block
- Tax Preparation Service
Tax professionals provide assistance with tax preparation to help maximize refunds and ensure compliance.
- Accountant
Expert accountants offer comprehensive tax services tailored to individual and business needs.
- Accounting Firm
The firm specializes in a range of accounting services, focusing on accurate tax preparation and financial guidance.
- Tax Consultant
Consultants provide personalized advice on tax strategies and preparation to optimize financial outcomes.
- Tax Preparation
The service includes thorough tax preparation to meet various individual and business tax obligations.
- Online appointments
- Wheelchair accessible entrance
- Wheelchair accessible parking
- Wheelchair accessible restroom
- Appointments recommended
Categories
Cities
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