Freeway Insurance

Name: Freeway Insurance
Address: 1001 N Beckley Ave Ste 106A, DeSoto, TX 75115, DeSoto, TX, US
Telephone: +1972-426-5076

Reviews read through Jul 1, 2026 · Scored Aug 28, 2026 · 137 reviews read

1001 N Beckley Ave Ste 106A, DeSoto, TX 75115

972-426-5076

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78.5

DFW Pros score

4.8★ 255 reviews137 read in full

Best for: Knowledgeable agents, competitive rates

Listing details verified 5 days ago.

Freeway Insurance ranks favorably among local insurance agencies due to the responsiveness and knowledge of its agents, as noted by many customers. Review patterns indicate that a high level of service, particularly from individuals like Paolo and Lenny, consistently leads clients to find better insurance rates. However, the agency faces challenges with access and service consistency, which can impact the overall customer experience.

Ranked in: Best Insurance Agencies in DFW

What reviewers consistently mention

Several customers describe agents as knowledgeable and helpful in finding competitive rates, with multiple clients specifically praising employees like Paolo and Lenny for their service.
Multiple clients report a positive overall experience, noting that agents took the time to explain policies clearly and answered questions well, enhancing customer satisfaction.
Several reviewers appreciate the efficiency of the service, mentioning quick responses and convenient processes, such as obtaining insurance without needing to visit the office.

Watch out for

Several reviewers report issues with customer service, including hanging up during calls and long wait times at the office, which have led to frustration.
There are claims from multiple clients stating that the location was inaccessible or closed when they arrived, affecting their ability to receive assistance.
Some customers express concerns about incorrect information or dissatisfaction after initial interactions, indicating a need for improved consistency in service delivery.

How the reviews break down

4.8★ average from 255 Google reviews

5★
232 91%
4★
10 4%
3★
1 0%
2★
0 0%
1★
12 5%

Low ratings are rare here — 5% of reviews are one or two stars.

Freeway Insurance offers various insurance policies and quotes, focusing on affordability and customer service in DeSoto. The agency emphasizes clear communication and support throughout the insurance process.

On-site service available

Wheelchair accessible entrance

Wheelchair accessible parking

Wheelchair accessible seating

Accepts credit cards