Freeway Insurance

Name: Freeway Insurance
Address: 1518 E Abram St, Arlington, TX 76010, Arlington, TX, US
Telephone: +1214-301-7008

Reviews read through Aug 13, 2026 · Scored Aug 28, 2026 · 138 reviews read

1518 E Abram St, Arlington, TX 76010

214-301-7008

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80.4

DFW Pros score

4.6★ 212 reviews138 read in full

Best for: Affordable rates, friendly agents

Listing details verified 6 days ago.

Freeway Insurance in Arlington is distinguished by its agents, particularly Romel and Lucia, who are frequently mentioned for their attentive service and ability to find competitive rates. However, negative experiences related to miscommunication and poor customer service are notable. This contrast suggests that while many customers benefit from personal attention, others face challenges that can detract from the overall experience.

Ranked in: Best Insurance Agencies in DFW

What reviewers consistently mention

Multiple customers report receiving great service from agents like Romel and Lucia, highlighting their helpfulness and professionalism.
Several reviewers indicate that the agency offers competitive rates and successfully helps clients find affordable insurance options.

Watch out for

Several reviewers express dissatisfaction with customer service, mentioning issues such as miscommunication and rudeness from staff members.
Multiple customers report experiencing errors in their insurance policies, leading to unexpected charges and frustration with the agency's handling of issues.
Some reviewers mention difficulties with Spanish-speaking staff, alleging a refusal to assist in Spanish despite requests for help in that language.

How the reviews break down

4.6★ average from 212 Google reviews

5★
187 88%
4★
1 0%
3★
3 1%
2★
1 0%
1★
20 9%

10% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Freeway Insurance provides various insurance options with a focus on competitive pricing and attentive service. The agency emphasizes clear communication and offers information on policies and payment methods.

On-site service available

Wheelchair accessible entrance

Wheelchair accessible parking

Wheelchair accessible seating

Accepts credit cards