Century Insurance Agency, Inc
Reviews read through Aug 24, 2026 · Scored Aug 28, 2026 · 124 reviews read
Listing details verified 12 days ago.
Century Insurance Agency ranks well due to its dedicated and knowledgeable staff, particularly agents like Amy and Mary, who provide responsive service and actively look for opportunities to save clients money on their insurance. However, some customers have highlighted issues with communication and pricing strategies, suggesting a mixed experience for new clients. Overall, the agency's emphasis on personalized support and proactive recommendations contributes to its positive reputation.
What reviewers consistently mention
Several reviewers mention the responsiveness of agents, particularly Amy and Mary, who are noted for their ability to address queries promptly and follow up effectively.
Multiple customers appreciate the agency's proactive approach to finding better insurance options and rates, noting that agents frequently reach out with recommendations.
Watch out for
Several customers report challenges with communication, including unreturned calls and emails, leading to frustration and lost business opportunities.
A few reviewers express dissatisfaction with high quotes provided by the agency along with perceived pressure tactics to secure immediate contracts.
How the reviews break down
4.6★ average from 103 Google reviews
- 5★89 86%
- 4★2 2%
- 3★1 1%
- 2★2 2%
- 1★9 9%
11% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.
- On-site service available
- Wheelchair accessible entrance
- Wheelchair accessible parking
- Wheelchair accessible restroom
- Wheelchair accessible seating
- Accepts credit cards
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