What counts as a heating emergency and how fast can you respond?

A heating emergency includes total system failure, gas leaks, or electrical issues affecting safety or comfort. Emergency service is available 24/7.

Do you offer electrical safety inspections for homes?

Licensed electricians conduct thorough safety inspections, checking wiring, circuit breakers, and outlets to identify hazards and ensure compliance with safety standards.

Can you install whole-home water filtration systems?

Installation and servicing of whole-home water filtration systems are available to enhance water quality and protect plumbing and appliances.

How often should I get an AC tune-up in Dallas-Fort Worth?

Scheduling an AC tune-up once a year, preferably in spring, is recommended to extend system life and improve performance.

What ductwork services do you offer?

Comprehensive ductwork services include installation, repair, sealing for energy efficiency, and professional cleaning to enhance indoor air quality.

Willard Air Conditioning & Plumbing

Name: Willard Air Conditioning & Plumbing
Address: 6850 N Interstate 35 East Service Rd, Waxahachie, TX 75165, Waxahachie, TX, US
Telephone: +1469-200-3126

Reviews read through Aug 7, 2026 · Scored Aug 11, 2026 · 144 reviews read

6850 N Interstate 35 East Service Rd, Waxahachie, TX 75165

469-200-3126

Visit Website

67.2

DFW Pros score

4.7★ 1,237 reviews144 read in full

Best for: Prompt HVAC service, professional technicians

Listing details verified 18 days ago.

Willard Air Conditioning & Plumbing experiences a dichotomy between effective service delivery from certain technicians and significant customer dissatisfaction regarding pricing and scheduling. Reviewers have noted excellent responsiveness for HVAC problems, yet recurring themes of overcharges and missed appointments undermine their reputation. Until these structural issues are addressed, potential customers may find better reliability elsewhere.

What reviewers consistently mention

Several customers highlight the professionalism and courteous behavior of technicians. One review specifically mentions a technician's thoroughness and care during service calls, leading to a positive overall experience.

Watch out for

Multiple reviewers express concerns over questionable pricing practices, mentioning significantly inflated quotes for standard repairs compared to other service providers.
Numerous complaints indicate scheduling issues, including missed appointments and poor communication about delays. Customers report frustration in getting timely service when needed most.

How the reviews break down

4.7★ average from 1,237 Google reviews

5★
1,118 90%
4★
41 3%
3★
11 1%
2★
7 1%
1★
60 5%

5% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Willard Air Conditioning & Plumbing offers services including plumbing inspections, leak detection, and water heater installation. The knowledgeable and polite staff provides thorough inspections and explains options without upselling.

Services offered by Willard Air Conditioning & Plumbing

HVAC Contractor: Offers comprehensive HVAC services including installation, maintenance, and repair for heating and cooling systems.
Air Conditioning Contractor: Provides air conditioning installation and repair services to ensure effective cooling in residential spaces.
Air Duct Cleaning Service: Delivers air duct cleaning to enhance indoor air quality and improve HVAC efficiency.
Drainage Service: Specializes in drainage solutions, addressing issues such as clogs and backups to maintain proper flow.
Electrical Installation Service: Handles electrical installations for various systems to ensure safety and compliance with standards.
Electrician: Offers a range of electrical services including repairs and upgrades to enhance home safety and functionality.
Heating Contractor: Provides installation and maintenance services for heating systems to ensure reliable warmth during colder months.
Heating Equipment Supplier: Supplies heating equipment necessary for effective temperature control in residential environments.
Plumber: Offers plumbing services such as repairs, maintenance, and installation to ensure efficient water systems.