Is your company insured?

The company holds insurance that exceeds the minimum required levels, providing protection for homes and businesses.

Are all your HVAC Technicians and Plumbers licensed?

All HVAC technicians and plumbers are licensed by the state of Texas and have completed extensive training.

Do you offer an HVAC maintenance plan?

An HVAC maintenance plan is available to help ensure systems operate efficiently and maintain comfort.

How often should I replace my HVAC filters?

Regular filter replacement is recommended; maintenance plans can assist with this task.

Is your work guaranteed?

Work is guaranteed, and warranties are provided for every job completed.

The AC Hero and Plumbing Solutions

Name: The AC Hero and Plumbing Solutions
Address: 5615 Rufe Snow Dr, North Richland Hills, TX 76180, North Richland Hills, TX, US
Telephone: +1817-753-8023

Reviews read through Jul 7, 2026 · Scored Aug 11, 2026 · 133 reviews read

5615 Rufe Snow Dr, North Richland Hills, TX 76180

817-753-8023

Visit Website

65.1

DFW Pros score

4.7★ 366 reviews133 read in full

Best for: Fast response to emergency plumbing needs

Listing details verified 9 days ago.

AC Hero and Plumbing Solutions stands out for its quick response times, particularly in emergencies, with many customers noting prompt service on urgent plumbing or HVAC issues. However, the business faces challenges with high service fees and complaints about customer service quality. While technicians are often described as knowledgeable and professional, some customers have expressed dissatisfaction with billing practices and communication follow-up. This mix of positive and negative experiences shapes their overall reputation in the North Richland Hills area.

What reviewers consistently mention

Several reviewers commend the responsiveness of AC Hero, noting that technicians often arrive quickly to address service requests, sometimes even on short notice after hours.

Watch out for

Multiple customers express frustration regarding high service charges, often feeling that costs were not justified given the work performed or materials used.
Several reviewers report poor customer service, including unprofessional interactions and difficulty resolving issues related to billing and service follow-ups.

How the reviews break down

4.7★ average from 366 Google reviews

5★
327 89%
4★
9 2%
3★
1 0%
2★
4 1%
1★
25 7%

8% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

The AC Hero and Plumbing Solutions offers plumbing services in North Richland Hills, featuring professional technicians and a courteous staff. Services include furnace tune-ups, leak detection, gas leak tests, and quick repairs.

Services offered by The AC Hero and Plumbing Solutions

Air Conditioning Contractor: Offers installation, maintenance, and repair services for various air conditioning systems tailored to specific customer needs.
Air Duct Cleaning Service: Provides thorough cleaning of air ducts to improve indoor air quality and enhance HVAC system efficiency.
Drainage Service: Specializes in resolving drainage issues through comprehensive assessments and effective solutions for both residential and commercial properties.
Furnace Repair Service: Delivers repair services for furnaces, ensuring optimal performance and safety during colder months.
Gas Installation Service: Handles the installation of gas lines and appliances, adhering to safety standards and regulations.
HVAC Contractor: Offers a range of HVAC services, including installation, maintenance, and repair for heating and cooling systems.
Plumber: Provides plumbing services, including repairs and installations, tailored to meet the specific needs of customers.
Repair Service: Offers repair services for various systems and appliances, focusing on efficient and reliable solutions.