Terminix
Reviews read through Aug 11, 2026 · Scored Aug 28, 2026 · 114 reviews read
Best for: Thorough inspections, knowledgeable technicians
Listing details verified 6 days ago.
Terminix benefits from a long history of service in the area, with many reviews highlighting knowledgeable technicians, especially Billy West, who provides thorough explanations and inspections. While there are multiple commendations regarding their promptness and customer support, concerns about service consistency and execution of certain treatments suggest they may not meet all customer expectations. This blend of positive feedback with areas for improvement informs the overall evaluation.
What reviewers consistently mention
Several customers report that technicians, especially Billy West, are knowledgeable and provide thorough inspections while explaining the services in detail.
Customers indicate that Terminix technicians are punctual and communicate well throughout the process, enhancing customer trust in their services.
Multiple reviewers have praised the company's effective pest control, noting successful resolutions to issues like rodent infestations and carpenter ants.
Watch out for
Several customers have expressed dissatisfaction with inconsistent service and missed promises, citing issues with follow-ups and uncompleted tasks.
Some reviewers mention that they experienced pest issues shortly after service appointments, indicating possible effectiveness concerns in certain cases.
A pattern of confusion has been noted regarding what services were included or contracted, leading to complaints about unfulfilled expectations and financial disputes.
How the reviews break down
4.9★ average from 346 Google reviews
- 5★338 98%
- 4★2 1%
- 3★0 0%
- 2★1 0%
- 1★5 1%
Low ratings are rare here — 2% of reviews are one or two stars.
- On-site service available
- Wheelchair accessible parking
- LGBTQ+ friendly
- Transgender safe space
- Appointment required
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Where Terminix ranks
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