Rockwall Modern Dentistry and Orthodontics
Reviews read through Aug 24, 2026 · Scored Aug 28, 2026 · 115 reviews read
Listing details verified yesterday.
Rockwall Modern Dentistry and Orthodontics is noted for its friendly staff and swift appointment scheduling, particularly in emergency situations. However, the practice struggles with customer satisfaction due to reported high-pressure sales tactics and billing inconsistencies. While positive patient interactions are highlighted, the recurring complaints about service quality and unexpected charges significantly impact its overall reputation.
What reviewers consistently mention
Several reviewers appreciate the friendly and patient demeanor of the staff, particularly noting that dental professionals like Dr. Buie and her team provide thorough explanations and care during treatments.
Reviewers report quick appointment scheduling and minimal wait times, with multiple mentions of getting prompt care for dental emergencies and routine visits alike.
Watch out for
Many reviewers express concerns about high-pressure sales tactics, reporting that recommended treatments often felt unnecessary or overly expensive without proper justification.
Several customers cite issues with billing and insurance coverage, stating that charges often exceeded expectations and accuracy regarding coverage was lacking.
Multiple reviewers mention long wait times, with complaints about delays both in the waiting room and post-treatment.
How the reviews break down
4.4★ average from 306 Google reviews
- 5★252 82%
- 4★4 1%
- 3★3 1%
- 2★8 3%
- 1★39 13%
15% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.
Services offered by Rockwall Modern Dentistry and Orthodontics
- Dentist
Comprehensive dental services include same-day crowns, root canals, and oral surgery, utilizing advanced technology for patient care.
- Cosmetic Dentist
Offers cosmetic procedures aimed at enhancing smiles through various treatments tailored to individual needs.
- Dental Hygienist
Provides professional teeth cleaning and preventive care to maintain oral health and hygiene.
- Oral Surgeon
Specializes in surgical procedures such as wisdom teeth extraction and other oral surgeries.
- Orthodontist
Delivers orthodontic treatments designed to straighten teeth and improve bite alignment using modern techniques.
- Teeth Whitening Service
Offers teeth whitening solutions to enhance the brightness of smiles effectively and safely.
- Wheelchair accessible parking
- Appointment required
- Appointments recommended
- Accepts credit cards
Categories
Cities
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