Rockwall Dental Associates
Reviews read through Aug 25, 2026 · Scored Aug 28, 2026 · 128 reviews read
Best for: Friendly staff, efficient service, accommodating urgent needs
Listing details verified 8 days ago.
Rockwall Dental Associates is recognized for its welcoming and professional atmosphere, with numerous reviews commending the staff's friendliness and the efficient handling of appointments. While many patients report positive experiences regarding emergency care and satisfaction with treatments, concerns about lapses in customer service after the recent transition of ownership and some treatment outcomes present areas for potential improvement.
What reviewers consistently mention
Multiple customers highlight the friendliness and professionalism of the staff across various encounters, stating that everyone from the front office to the dental assistants provides a positive and welcoming environment.
Several reviewers mention the efficiency of appointments and procedures, frequently noting quick service without compromising on care quality, such as completing tasks promptly while ensuring patient comfort.
The office is noted for its ability to accommodate emergencies, with patients experiencing prompt attention, especially when urgent issues arise, contributing positively to their overall satisfaction.
Watch out for
Several reviewers express dissatisfaction with customer service post-sale, mentioning issues such as itemized bills not being provided and appointment times being changed without notification.
A few customers have raised concerns regarding specific treatment outcomes, such as crowns coming loose shortly after care, indicating potential inconsistencies in the quality of certain procedures.
Some reviewers mention feeling rushed during visits, with experiences suggesting a need for improvement in the time allocated for patient care and communication during procedures.
How the reviews break down
4.9★ average from 440 Google reviews
- 5★431 98%
- 4★1 0%
- 3★1 0%
- 2★2 0%
- 1★5 1%
Low ratings are rare here — 2% of reviews are one or two stars.
- Woman-owned business
- Wheelchair accessible entrance
- Wheelchair accessible parking
- Wheelchair accessible restroom
- Restrooms available
- Appointment required
- Appointments recommended
- Accepts credit cards
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