Prime AC and Heat

Name: Prime AC and Heat
Address: 150 Valley Ridge Blvd Ste 102, Lewisville, TX 75057, Lewisville, TX, US
Telephone: +1972-400-3602

Reviews read through Aug 7, 2026 · Scored Aug 28, 2026 · 141 reviews read

150 Valley Ridge Blvd Ste 102, Lewisville, TX 75057

972-400-3602

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88.9

DFW Pros score

5.0★ 1,073 reviews141 read in full

Best for: Fast response, professional technicians

Listing details verified 12 days ago.

Prime AC and Heat distinguishes itself through its fast response times and knowledgeable technicians. Reviews frequently mention the professionalism of the staff, particularly in emergency situations, and their ability to communicate effectively with customers. While there are some complaints regarding upselling and scheduling, the overall sentiment is positive, with many customers expressing satisfaction with the quality of service and trustworthiness of the technicians.

Ranked in: Best HVAC Contractors in DFW, HVAC Contractors in Lewisville

What reviewers consistently mention

Several reviewers note prompt service, often receiving same-day or next-morning appointments, especially during emergencies.
Multiple customers highlight the professionalism and knowledge of technicians, particularly Anthony and Carter, who effectively communicate with clients and explain the work done.

Watch out for

Some reviewers express concerns about unexpected upselling during service calls, mentioning instances of technicians suggesting unnecessary repairs.
A few customers reported delays with parts or scheduling, indicating the potential for inconvenience in urgent situations.
Several reviewers pointed out mixed experiences with the scheduling team, noting that improvements could be made in customer service.

How the reviews break down

5.0★ average from 1,073 Google reviews

5★
1,061 99%
4★
5 0%
3★
0 0%
2★
0 0%
1★
7 1%

Low ratings are rare here — 1% of reviews are one or two stars.

Prime AC and Heat provides HVAC services including system inspections, problem diagnosis, and new unit installations. The staff is noted for their courteous approach and commitment to no pressure sales.

Services offered by Prime AC and Heat

HVAC Contractor: This contractor offers comprehensive HVAC services, including diagnostics, installations, and maintenance to ensure efficient climate control.
Air Conditioning Contractor: Expertise in air conditioning systems includes installation and upgrades aimed at enhancing comfort and energy efficiency.
Air Conditioning Repair Service: The repair service focuses on prompt diagnostics and repairs for various air conditioning units to restore optimal performance.
Furnace Repair Service: Specialized furnace repair services address issues to maintain heating efficiency and reliability during colder months.
Heating Contractor: This contractor provides a range of heating services, including installation and maintenance, to ensure effective temperature regulation.