Hayes Family Roofing & Construction

Name: Hayes Family Roofing & Construction
Address: 11820 Old Elam Rd, Balch Springs, TX 75180, Balch Springs, TX, US
Telephone: +1469-960-3846

Reviews read through Aug 22, 2026 · Scored Aug 28, 2026 · 94 reviews read

11820 Old Elam Rd, Balch Springs, TX 75180

469-960-3846

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74.0

DFW Pros score

4.9★ 92 reviews94 read in full

Best for: Fast installation, responsive communication

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Hayes Family Roofing & Construction ranks well due to consistently positive feedback on their communication skills and their ability to effectively address customer needs throughout roofing projects. Reviewers note a strong commitment to quality workmanship and prompt installations, particularly after storm damage. However, there are recurring mentions of communication issues during initial contact, which potential customers may want to consider when reaching out.

Ranked in: Best Roofing Contractors in DFW

What reviewers consistently mention

Several reviewers highlight the effective and clear communication throughout the roofing projects, describing how team members explained the process and addressed concerns satisfactorily.
Many customers appreciate the quick turnaround for roof installations and repairs, with multiple reviews noting projects completed in a day or less, especially after storm damage.

Watch out for

Several reviewers reported poor initial customer service during phone interactions, mentioning rude attitudes and communication delays at times.
Some customers noted unexpected delays or scheduling issues, indicating that while service is generally smooth, there can be occasional lapses in timeliness during the planning phase.

How the reviews break down

4.9★ average from 92 Google reviews

5★
83 90%
4★
8 9%
3★
0 0%
2★
0 0%
1★
1 1%

Low ratings are rare here — 1% of reviews are one or two stars.

Hayes Family Roofing & Construction specializes in roofing services, addressing insurance claims, weather-related damage, and debris removal. They also offer options for color selection and decking solutions in Balch Springs.

Services offered by Hayes Family Roofing & Construction

Leak Detection and Repair: Services include locating leaks in roofs and applying appropriate seals to prevent further damage.
Emergency Hail Damage Repair: Offers repairs for roof damage caused by hail, restoring integrity and protection.
Structural Repair: Focuses on repairing structural weaknesses to ensure the roof's stability and safety.
Storm Damage Repair: Provides repair services for roofs affected by severe weather conditions.