Flooring Direct

Name: Flooring Direct
Address: 9886 Chartwell Dr, Dallas, TX 75243, Dallas, TX, US
Telephone: +1469-949-3873

Reviews read through Aug 7, 2026 · Scored Aug 10, 2026 · 144 reviews read

9886 Chartwell Dr, Dallas, TX 75243

469-949-3873

Visit Website

73.3

DFW Pros score

4.7★ 766 reviews144 read in full

Best for: Prompt installation, responsive sales agents

Listing details verified 2 days ago.

Flooring Direct receives recognition for its responsive sales team and background in completing installations efficiently, often ahead of timeline expectations. However, it also faces significant criticism related to installation quality and communication issues, which may affect customer satisfaction. Potential clients should weigh the fast service against reported concerns to make an informed decision.

Ranked in: Best Flooring Contractors in DFW, Flooring Contractors in Dallas

What reviewers consistently mention

Several customers report effective installation, with many jobs completed quickly within one or two days, sometimes ahead of schedule.
Multiple reviewers highlight positive interactions with sales staff, noting helpfulness in selecting flooring and responsiveness to inquiries.

Watch out for

Several reviewers express frustration with poor communication, including missed appointments and lack of updates during projects.
Numerous customers report issues with workmanship, such as incomplete installations, rushed jobs, and negative experiences with installers.
Some reviewers mention problems with product quality, including cracking tiles and flooring that quickly showed wear.

How the reviews break down

4.7★ average from 766 Google reviews

5★
690 90%
4★
21 3%
3★
10 1%
2★
5 1%
1★
40 5%

6% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Flooring Direct specializes in carpet installation and removal, as well as wood and laminate flooring services. The experienced installation team focuses on efficient and quick installations, including baseboard work.

Services offered by Flooring Direct

Flooring Store: The flooring store provides a variety of flooring options, allowing customers to view samples in their home before making a selection.
Carpet Installer: Professional carpet installation services ensure that new carpets are fitted correctly for optimal appearance and durability.
Carpet Store: The carpet store features a diverse range of carpet styles and materials, catering to various design preferences and needs.
Flooring Contractor: Full-service flooring contracting includes new flooring installation and consultation for residential and commercial projects.
Rug Store: The rug store offers a selection of area rugs in various styles, suitable for enhancing the aesthetic of any room.
Tile Contractor: Tile contracting services encompass installation for various tile types, ensuring quality workmanship and attention to detail.
Tile Store: The tile store presents an array of tile options, including ceramic, porcelain, and stone, for both indoor and outdoor applications.
Wood And Laminate Flooring Supplier: This supplier provides a range of wood and laminate flooring products, emphasizing quality and aesthetic appeal.
Wood Floor Installation Service: Wood floor installation service includes expert fitting of hardwood floors, tailored to the specific layout and design of the space.