Epps Realty

Reviews read through Jun 2, 2026 · Scored Aug 28, 2026 · 48 reviews read

45.9
DFW Pros score
3.7 61 reviews48 read in full

Best for: Prompt maintenance, personalized service

Listing details verified 5 days ago.

Epps Realty stands out for its responsiveness to maintenance requests and the personalized service it provides to tenants and buyers. While many reviews highlight positive interactions with staff, there are notable complaints about communication issues and management practices that can leave clients feeling frustrated. The mixed experiences emphasize a potential risk for new customers, balancing the benefits of attentive property management against concerns raised by others.

What reviewers consistently mention

  • Several reviewers note that maintenance requests are handled promptly, with repairs often completed within one to two days after submission. Reviewers appreciate the responsiveness of the staff, particularly Sherry and Melinda, in addressing urgent concerns.

  • Multiple customers mention personalized service, highlighting the attention and care offered by the staff. Reviewers feel valued and appreciated, often describing interactions as friendly and supportive throughout their renting or buying process.

Watch out for

  • Several reviewers express frustrations over poor communication, particularly citing delays in responses to calls and emails. Instances of unresponsiveness, especially regarding lease renewals and maintenance inquiries, are frequently reported.

  • Multiple customers describe negative experiences concerning property conditions and maintenance issues not being addressed in a timely manner. Some have reported feeling neglected or unsatisfied with the management regarding necessary repairs.

How the reviews break down

3.7★ average from 61 Google reviews

  • 5
    36 59%
  • 4
    4 7%
  • 3
    3 5%
  • 2
    0 0%
  • 1
    18 30%

30% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.

Services offered by Epps Realty

Real Estate Agency

Offers assistance in buying and selling residential and commercial properties, providing market insights and guidance throughout the transaction process.

Wheelchair accessible parking

Cities

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