Is there a service call fee?

There is a service call fee of $85, which can be waived if work is performed on the same day.

How are pricing and estimates determined?

Pricing varies based on the specific plumbing work. A technician evaluates the issue and provides a written estimate for approval.

Do you offer free estimates?

Free estimates are available, and there is no service fee charged for these evaluations.

Where is Duncan Plumbing Solutions located?

The business is located at 109 John Arden Drive, Waxahachie, TX 75165.

What should I know about booking an appointment?

Appointments depend on availability; it is recommended to book ahead.

Duncan Plumbing Solutions

Name: Duncan Plumbing Solutions
Address: 109 John Arden Dr, Waxahachie, TX 75165, Waxahachie, TX, US
Telephone: +1972-937-0040

Reviews read through Jul 24, 2026 · Scored Aug 10, 2026 · 128 reviews read

109 John Arden Dr, Waxahachie, TX 75165

972-937-0040

Visit Website

73.3

DFW Pros score

4.8★ 739 reviews128 read in full

Best for: Responsive plumbing service, clear communication

Listing details verified 9 days ago.

Duncan Plumbing Solutions is recognized for its responsiveness and the professionalism of its technicians. Reviewers appreciate the clear communication regarding services and pricing. However, complaints arise regarding high estimates and occasional scheduling issues. The company stands out for its ability to address plumbing problems quickly, ensuring customers are informed throughout the process.

Ranked in: Best Plumbers in DFW, Plumbers in Waxahachie

What reviewers consistently mention

Several reviewers highlight the promptness of service, noting same-day appointments and quick response times for plumbing issues. For instance, multiple clients mention timely arrivals and efficient resolutions to their plumbing problems (10, 18, 21, 33, 57).
Reviewers frequently commend the professionalism and communication skills of the technicians. Many express appreciation for how clearly the plumbers explain the work being performed and the options available, enhancing customer understanding and satisfaction (12, 27, 37, 53, 57).

Watch out for

Several reviews mention issues with overpricing, with customers reporting estimates significantly higher than expected or experienced with other plumbers. Some felt that the quotes were unreasonable for the services offered (3, 9, 1, 6).
Multiple customers express dissatisfaction with the reliability and scheduling of appointments. Some report last-minute cancellations or scheduling errors that led to delays in expected service (5, 4).

How the reviews break down

4.8★ average from 739 Google reviews

5★
696 94%
4★
12 2%
3★
3 0%
2★
5 1%
1★
23 3%

Low ratings are rare here — 4% of reviews are one or two stars.

Duncan Plumbing Solutions offers services including water heater replacement, leak repair, and kitchen faucet installation. The team is known for providing clear explanations and courteous assistance while addressing customer inquiries.

Services offered by Duncan Plumbing Solutions

Plumber: Offers plumbing services including installation, repair, and maintenance for residential and commercial properties.
Heating Contractor: Provides heating system installation and repair services, ensuring efficient operation and safety.

Woman-owned business

On-site service available

Wheelchair accessible entrance

Wheelchair accessible parking

Wheelchair accessible restroom

Wheelchair accessible seating

Accepts credit cards