American Van Lines | Dallas/Fort Worth Metroplex
Reviews read through Aug 21, 2026 · Scored Aug 28, 2026 · 77 reviews read
Listing details verified 9 days ago.
American Van Lines garners a mix of experiences from customers. While many appreciate the professionalism, efficiency, and care shown by moving crews, recurring complaints about communication issues, scheduling delays, and unexpected costs affect overall customer sentiment. This highlights a significant disparity in experiences, making it essential for potential customers to assess their priorities when considering this moving company.
What reviewers consistently mention
Several reviewers describe the moving crews as professional, efficient, and careful with belongings. Many reviewers highlight the punctuality and polite demeanor of the movers, noting a positive experience during the actual move.
Multiple customers report that the company was responsive during the moving process, particularly regarding scheduling and communication prior to the move. Reviewers appreciate the follow-up and support they received from staff throughout their moving experience.
Watch out for
Several customers report issues with delays and poor communication from the company. Complaints include no-shows on scheduled pick-up days and last-minute cancellations, leading to significant stress and inconvenience.
Several reviewers express concerns about unexpected charges and issues with initial quotes. There are mentions of insufficient estimates and additional fees that arose during the moving process.
How the reviews break down
4.2★ average from 80 Google reviews
- 5★60 75%
- 4★6 8%
- 3★0 0%
- 2★1 1%
- 1★13 16%
18% of these reviews are one or two stars. A high average with a tail like that usually means something specific goes wrong for a minority of customers, which is what the cautions below are drawn from.
Services offered by American Van Lines | Dallas/Fort Worth Metroplex
- Moving And Storage Service
Offers comprehensive moving and storage solutions for local and long-distance relocations.
- Moving Company
Provides professional moving services, ensuring a smooth transition for residential and commercial clients.
- Moving Supply Store
Supplies a variety of packing materials and moving supplies to assist with the moving process.
- Piano Moving Service
Specializes in the careful transportation of pianos, ensuring safe handling and delivery.
- Storage Facility
Features secure storage options for short-term and long-term needs, accommodating various items.
- On-site service available
Categories
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